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Home > Services > Capabilities

Capabilities at a Glance

Capabilities

Fulfillment

Industry Capabilities & Services

  • Retail
  • Consumer
  • B-To-B
  • Drop Ship
  • Bulk Ship
  • Pick-N-Pack
  • Kitting
  • Assembly

Examples of Products

  • Books
  • Clothes
  • Beauty Products
  • Cookware
  • Golf Equipment
  • Exercise Equipment
  • Videos
  • Diet Products
  • Non-Perishables
  • Literature

Our Facility & In-House Services

  • 80,000 Square Feet
  • Climate Controlled
  • Secured, Bar-Coded
  • DRTV
  • Shopping Channels
  • Web Site
  • Catalog
  • Radio
  • Print
  • Global Reach
  • Central USA Location
  • All Major Carriers
  • 1-3 Business-Day Turn

Reverse Logistics/Returns
Product Receipt, Data Entry, Refund Processing.

Call Center
Inbound, Outbound. Orders, Surveys, Event Registrations, Lead Generation, Up & Cross selling, E-Mail follow-up, New Product Support. 24/7/365 CRM, ACD Environment. 40 live-operator stations backed by 25 stations as needed.

Payment Processing
Real-time Web & Call Center Authorizations, Recurring Billing, E-Checks, ACH, Verified by Visa, Wire Transfers, PO Billing, A/R Agings, paper checks, money orders. Multiple Acquirers.

eCommerce
Web Site & Shopping Cart Development, Maintenance, Hosting. Merchant Processing Liaison. Tangible and Intangible Products.

Auto Billing
Dollar Amount and Item Flexibility, Customized Payment Intervals, Definitive or Indefinite Payment Cycles, Associated Shipment Flexibility, Multiple Reauthorization Attempts, Proactive Reactivation Options. Payment Plans, Shipment Clubs, Memberships.

Printing
Inserts, Catalogs, Letters, Flyers, Books, Labels, Posters, Shipping Cartons, DVD Wraps.

Media Reproduction
DVD, CD, VHS, MPEG, Real Video. Video & Film to Digital Conversion. Duplication & Replication. On-Demand & Large Quantity. Retail Ready. Licensed JVC duplicator and Macrovision protection licensee. Quality control standards exceed industry criteria.

Direct Mail
Presort, Bulk, Video-Match, Bursting, Lettershop, Personalization. 86K per Hour. Volume Discounts.

Data Entry
Key Punching, Merge Purge, Database Design & Management. Quick Turn. Piece Rate.

Account Support
Single point of contact, Client Liaison to Customers and Vendors. Account Management. Report Development. Complex, in-depth Customer Service.

Reporting
Financial, Marketing, Survey, Inventory, List, Activity. Standard and Customized.


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